Improving Freight Customer Service

Improving Freight Customer Service

Freight agents don’t physically hand their customers a product, and in many cases, they don’t even get the chance to meet them face to face, but that doesn’t make their customer service any less important. In the shipping industry, thoughtfully crafted customer service is often the difference between a loyal…

How do Brokers Find Shippers?

How do Brokers Find Shippers?

“How do freight brokers find shippers?” The question is as old as the shipping industry itself. Freight broker software has evolved and has made it easier for freight brokers to run their business. There are still some tried-and-true methods for answering the question, “How do freight brokers find shippers?”. You want to…

Top Freight Broker Traits for Success

Top Freight Broker Traits for Success

1. A Good Knowledge of the Trucking Industry A freight broker usually works in close collaboration with the trucking industry because this is one of the main ways of transporting freight across the country. That is why it is important for them to ensure that they are aware of the…

Tips for Negotiating Freight Rates

Tips for Negotiating Freight Rates

You found a load on a load board that meets your business requirements.  The next step is contacting the broker to negotiate the freight rate. Rates listed on load boards are rarely “all-in”. “All-in rates” cover the hauling cost as well as assessorial fees and fuel surcharge. Brokers generally offer lower rates because that…

Freight Brokers Income

Freight Brokers Income

A freight broker is a middle man between a trucker and a customer in need of shipping services. As a broker, you connect drivers with companies or individuals that need their goods shipped to a specific location. Brokers are not shippers or carriers. They work with shippers to find a carrier willing…

The Benefits of Online Training

The Benefits of Online Training

Online training delivers real benefits for staff development. Some benefits are inherent in all online training courses. But it’s also important to look for specific features that deliver a personalized approach to your online training. We’ve summed it up in a simple slideshow that illustrates the benefits of online training…

Transportation and Logistics Management Education Training

Transportation and Logistics Management Education Training

Transportation and Logistics : Our freight broker license course is unmatched in the online training industry, because we give our students many tools that other online broker courses do not offer, like load board access, transportation database, license filing service and we sell our broker courses for half of the…