Fleet Services Dispatcher

Website The University of Iowa

Classification Title (Job Code) Administrative Services Coordinator (PAA1)
Pay Grade 2B
Percent of time 100%
Department Parking & Transportation Fleet Services
Staff Type Professional & Scientific/Regular


The Parking and Transportation Department provides and supports access, mobility, and transportation services to faculty, staff, students, patients, and visitors of The University of Iowa. The department consists of five operating units; Cambus, Commuter Programs, Fleet Services, Facility Operations, and Parking Services. These units collaborate to provide a broad range of parking and transportation options and services.
The Fleet Services Administrative Services Coordinator will manage the daily activities of the Fleet Services daily rental fleet.


Job Duties Include:
  • Support the daily operations of the office including customer service activities.
  • Make decisions and exercise autonomy while typically performing administrative support/ customer service responsibilities.
  • Use specialized Fleet Management software.
  • Making and dispatching vehicle reservations.
  • Maximize utilization of University vehicles through efficient assignment of vehicles to reservations.
  • Ensuring vehicle preventative maintenance is performed in a timely manner for rental fleet vehicles.
  • Review charges on daily rental vehicles.
  • Approve customer service adjustments for breakdowns and other customer service issues.
  • Issue credits due to billing errors.
  • Audit charges from out-sourced vehicle supplier.
  • Create and maintain division reports in MS Excel.
  • Decide when Fleet vehicles are at maximum utilization and when to use outsource provider.
  • Prepare and administer correspondence with customer and departments.
  • Serve as first point of contact for the University regarding driver qualification, vehicle use, and Fleet policies.
  • Supervise and direct full-time and part-time staff currently consisting of one (1) , Mechanic’s Assistant and six (6) Students.
  • May provide functional and or administrative supervision (direction, assignments, feedback, coaching and counseling) to assure outcomes are achieved. Provide training and recommend and assist in developing training solutions.


The University of Iowa

The University of Iowa is one of the nation’s premier public research universities, with 11 colleges offering internationally recognized programs in disciplines ranging from otolaryngology to fiction writing, printmaking to space science, hydraulic engineering to dance. Iowa draws nearly 33,000 students from more than 100 countries and all 50 U.S. states, and employs about 29,500 faculty and staff.


Application details

Please attach a resume and cover letter as part of the application process. A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.


A valid driver’s license is required, as well as an ability to meet UI Fleet Safety Driving Record Review Standards. Please include your driver’s license information under the Experience & Credentials section, as a license.

Applicants who fail to submit all the required materials will not be eligible for an interview.

Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact:


Mike Wilson


Successful candidates will be subject to a criminal background check.
Five professional references will be requested at a later time in the recruitment process.
Education Requirement
Bachelor’s degree or an equivalent combination of education and experience is required.
Experience Required
  • Minimum 6 months administrative experience in an office setting.
  • Minimum of 6 months of customer service supervisory experience.
  • Excellent verbal and written communication skills.
  • Excellent customer service experience in a fast paced environment.
  • Must be proficient in Microsoft Office software such as Outlook, Word and Excel.
  • Driver’s license and maintaining eligibility to drive under the University’s Fleet Safety Program.
  • Superior organizational skills and demonstrated ability to prioritize tasks.
Desirable Qualifications
  • Dispatching experience – Assigning assets/resources to tasks with the goal of maximizing asset utilization.
  • MS Access experience developing databases, reports and queries.
  • Knowledge of University policies and procedures.

Looking for more Education or Experience?  Check out our Freight Broker Courses!

To apply for this job please visit uiowa.referrals.selectminds.com.