Dispatcher

Website Keolis Transit America

The Dispatcher position is directly responsible, under supervision, to provide communication and support services to drivers and clients.

 

Responsibilities:

    • Supervise drivers in directions and immediate situations.
    • Coordinates dispatching of drivers by receiving and transmitting radio calls.
    • Inputs and retrieves computer data quickly.
    • Answers questions and provides information to the drivers and clients over the telephone.
    • Makes entries into automated computer system.
    • Maintains accurate, up-to-date files and logs.
    • Assists drivers in ensuring clients are delivered in a timely manner.
    • Assemble schedules for the following day of service
    • Clearly document all cancellations and no shows.
    • Assist in other departments as needed
    • Effectively communicate any problems or issues with managers as situations arise

 

Pre-Requisites (experience/training/education/certifications):

    • High school degree or G.E.D.
      • At least 3 years of field experience or equivalent. Uses good judgment in making decisions in emergency and routine situations.
    • Effective oral and written communication skills.
    • Excellent organization and multi-tasking skills
    • Ability to effectively interpret contract rules and requirements
    • Ability to effectively decipher maps
    • Demonstrated excellent written and oral communications and organizational skills.

 

Software Proficiencies Required:

    • Email and Internet
    • Microsoft Office Applications Suite

 

Work Environment/Demands of the Position:

    • Ability to handle stress, including emergency situations.
    • Generally works inside air-conditioned office.
    • May sit for 6+ hours a day.
    • Uses computer keyboard and monitor for 6+ hours a day.
    • High volume use of telephone.
    • Creative thinking, problem solving, reasoning, and decision-making abilities.

 

This employer will consider qualified Applicants with Criminal Histories in a manner consistent with Los Angeles Ordinance 184652.

Looking for more Education or Experience?  Check out our Freight Broker Courses!

To apply for this job please visit keolis.candidatecare.jobs.