Dispatcher **2nd/3rd Shift

Website Jacksonville Transportation Authority.

Under supervision of the Lead Control Center Supervisor, this position is responsible for work in dispatching all daily run assignments, missed trips and service interruptions, monitoring all Bus Operator activities through Computer-Aided Dispatch and Automated Vehicle Locator (AVL) software.
Tues/Wed/Thursday : 12p-8p
Friday & Saturday : 8p-4a
OFF- Sunday & Monday

Detailed Description

Essential Job Functions:
· Runs bus and operators assignments, filling all daily run assignments with operators and appropriate size/model bus.
· Dispatches buses, service and supervisory vehicles in accordance with Authority procedures.
· Communicates with operators via two-way radio system.
· Prepares and maintains the daily work board and assigns open or extra work in accordance with rules.
· Validates daily work and completes related transportation forms and reports.
· Monitors vehicle movements via AVL software.
· Answers telephones and responds to inquiries from Bus Operators and the public. Provides bus route and schedule information as needed.
· Maintains, files or pulls from files, work orders, schedules, material and documents according to number, name, subject, alphabet or other sorting method. Maintains vertical, index, folder and computerized file records.
· Operates fax machine, radio communications equipment, printers, computer and related equipment.
· Communicates with co-workers, management, and others in a courteous and professional manner.
· Conforms with and abides by all regulations, policies, work procedures, and instructions.
· Performs duties in accordance with Standard Operating Procedures as stated in the Dispatcher’s Manual.
· Conforms with all safety rules and wears/uses all appropriate safety equipment.
  • Performs mandatory storm/disaster job related functions that are essential to the Continuity of Operations Plan (COOP) and/or the EOC.
· Performs related work as assigned.
Supervisory & Operational Authority:
· No direct reports.

· Responsible for completing all mandatory training classes.

· Responsible for reviewing and complying with all JTA policies, procedures and directives.

Job Requirements

Required/ Preferred Experience:
High school graduation or possession of an acceptable equivalency diploma. Two years experience in clerical work including one-year experience in the operation of a radio communications system and telephone. Proficient in Microsoft Word, Excel and PowerPoint
Knowledge, Skills & Abilities:
  • Ability to operate Computer-Aided Dispatch and Automated Vehicle Locator software.
  • Ability to work flexible hours primarily on weekends.
  • Ability to speak clearly and to maintain accurate records.
  • Ability to operate a two-way radio, both hand held and console.
  • Ability to learn all bus routes.
  • Ability to operate a calculator, fax machine, copier and related office equipment
  • Ability to communicate effectively orally and in writing.
  • Ability to relay instructions to operators via radio in an accurate and concise manner.
  • Ability to handle emergency situations calmly and promptly.
  • Knowledge of mass transit operations and procedures.
  • Knowledge of business English, spelling, punctuation and general mathematics.
  • Knowledge of office practices and procedures.
  • Ability to deal effectively with employees and the public.
Physical Demands:
· Sit for prolonged periods.
· Perform repetitive motion.

Additional Details

Safety Requirements & Notifications:
The Jacksonville Transportation Authority is a public transit service provider governed by requirements of the Federal Transit Administration (FTA) and Department of Transportation (DOT).

Due to the nature of some work performed at the JTA/JTM some jobs are classified as ‘Safety Sensitive’ and are subject to random testing for drug and alcohol use. All offers for employment are required to undergo pre-employment and possible random drug testing. If test shows a positive result your application for employment will be rejected, or if hired, employment may be terminated.

This job description in no way states or implies that these are the only duties to be performed. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
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To apply for this job please visit external-ebsprd.jtafla.com.